"They were very busy, we had booked a table but the walk ins had made them too stretched. The food took ages, the service was poor. Not all of the food came out at the same time. I had to ask where our food was twice. They did apologise when I complained and they knocked some money off the bill but I think they need to think about the service and how shocking it was. They said they were caught out with the walk ins but if they are at capacity for booked customers, maybe they should say they are fully booked and give a good service to the diners they have. If you pay for a meal out as a family, it's a treat and this experience certainly didn't feel like a treat. Which is sad as I expect they can do much better if they have the right level of staff to customers."
