"Oh dear. Oh my word. This was my worst Pizza Express experience ever: and I’ve been going to Pizza Express since 1988. Honestly, no joke, it’s the worst pizza I’ve ever had. This franchise, which I have sponsored over many years, has recently been taken over by another family. The new family are yet to master the art of pizza making and also the art of customer interaction (the constant sniffing of my server was off putting, bordering comic. I’ve had the same pizza for 35 years: American with extra mushrooms, if it ain’t broken etc. Well this bad boy was well and truly broken. 3 hours post meal it’s sitting, rather uncomfortably, in the pit of my stomach. My two kids, unprompted, feel the same. Actually, I’m gutted. It’s like being let down by an old friend. Out of loyalty, I will give the new family another chance, perhaps let them get accustomed to the oven and ingredients, perhaps a couple months will help. God, I hope so."
