"I’ve been using this place off and on for a while but my issue previously is that it is inconsistent almost like they have a good chef and they’ve asked some random dude if he fancies a go at cooking on other occasions. Previously I...had chicken that had the texture of wood, it’s was so strange and inedible I googled it and surprisingly it is actually called wood chicken and it can happen to some chicken however they also said it’s easy to detect when cutting the chicken into chunks so I assume to save money they just took the chance on me and took my £38. After this I ordered and it was a decent meal so I ordered again and this time it was a Sunday so they used a generic, tasteless, been reheated again and again sauce and it was not fresh. I took a break and ordered again and it was ok again and then the next time which was last night sums this place up perfectly. I paid £38 again, never asked for the wood chicken refund cuz I was so disgusted I just wanted to forget, this time the chicken tikka jalfrezi I ordered didn’t even fill half the container and it was luminous red!! Unfortunately like a fool I trusted this place would not try and choke me more than once. I had one mouthful of chicken and it was so hot and overwhelmingly disgusting I couldn’t eat it and and I’d tipped over everything! I called the restaurant and the second guy who came to the phone wasn’t keen on replacing the same night as we do live a fair distance from them so he said he would replace just that dish next time we order. I put the phone down and emailed asking for a full refund or a full replacement meal and they simply ignored me sooooooo, my advice is to use Raj Garden in Notley they have been consistent and always use fresh ingredients and cover the exactly the same area as The Ruby with the difference being they wouldn’t ever serve you chicken in purely chilli powder and then refuse to refund you in full. Making me have to go back there after taking my money and nearly choking me to death is pretty low! Plz avoid this place and use Raj Garden."
