"Visited for afternoon tea to celebrate big birthday. After being shown to table the first thing that we were met with was 'can I see your pre-booked voucher ' no welcome, no good afternoon, no how are you-just can I see the voucher. My wife (who had the voucher) was in the restroom but the staff must have been waiting because the second she returned we went through the whole 'where 's the voucher questioning '. Still no pleasantries. Continuing the poor start they had neglected to take note of the special allergy requirements my wife identified when booking. However, the service slowly improved and the tea and pastries/cake were very nice. They did make an effort in regards to the Birthday and comp 'd the kids drinks for the allergy confusion. Staff 's general attitude was poor and when they were being nice it felt very false. No genuine warmth."
