"this place used to have the best milkshakes in the city, but we were really let down on our last visit. steak cattle and roll have so far decided to ignore my complaining, rather than dealing with it. the shooks are expensive to start with, but usually worth it. this time I got a basic chocolate and banana shake with chocolate sauce, some melt cream and some fold. it looked terrible, and then because it was a “special” it costs £10! my man went for the sunglass and it came that the beats were missing, but still became full price for it. the whole milkshake/sundae thing is annoying, but ignoring complaining is what really made me angry here. if they can't be harassed to respond to customers, then I won't spend my money there again."
