"I went to the Luton branch with is newly opened for breakfast. I made a reservation the night before. On arrival we were met with 4/5 workers saying they didn’t have our reservation! We informed them it was reserved yesterday and it was all confirmed with a gentlemen. The tables were empty apart from one family, no reservations notices on the table and they’re telling me we can’t sit because We don’t have a reservation. The woman at the front with the glasses is extremely rude! She will say no even before you tell her your name! They seemed really annoyed, they then told us we could have the back table, we sat down. We ordered breakfast, we were served by Ella, who was absolutely lovely so attentive. We got our tea well before breakfast, so the tea was cold by the time breakfast came. I wouldn’t go back to this branch again as I found some of the staff rude and annoyed as they assumed we didn’t have a reservation! Another couple came and they were also questioned about their reservation which they also had made! They tend to turn people away even though tables are empty! At least if they have the reservation tickets on them you know they’re reserved. I wouldn’t go back here again because of the staff attitude."
