"After enjoying many wonderful meals at this restaurant in the past, our experience during our visit on June 23rd was incredibly disappointing. We waited 20 minutes to be greeted and given menus, and another 20 minutes to receive our drinks. Our starters took an hour and 40 minutes to arrive after we were seated, and our main courses came 2 1/2 hours after we arrived. The staff claimed our order had been lost, but then suddenly found it and brought out the food. The service was disorganized, possibly due to a music event happening at the same time (although the management should have ensured enough staff were on duty). One woman seemed to be in charge of welcoming guests and did very little work, while another staff member was seen running around frantically. Staff members were seen wandering around the garden with plates of food, then entering the restaurant to find out who had ordered them. It appeared that there was no efficient system in place. It's a shame, as this used to be our go-to place for a special meal."
