"I have to say that the service we received from one of your staff members, Sam, was exceptional and far beyond the level of attentiveness, grace and skill I have come to know and expect at a Harvester or similar. We arrived early for our table booking and Sam offered us both the lunch and dinner menu explaining that the lunch menu would end soon but we could still place an order before 5pm. This in itself is honest, thoughtful and shows a willingness to make an effort to act with integrity. Sam's timings to approach our table, clear away, etc, was spot on. He was very polite, friendly and graceful. Even the way he placed the menus neatly on the table at a right angle to the table edge and the neatness of placing our dessert cutlery didn't go un noticed. These are the little details that others could learn from Sam. I can also genuinely say it is the first time in a Harvester that food has been delivered to our table and laid in front of the person who ordered it without us being asked whose dish is whose. It can be frustrating to be asked this when you've only just ordered it with the same member of staff who has brought the food to the table. It is this attention to detail that goes a long way it makes the customer feel valued and acknowledged. As I had to note his name badge so to contact Harvester, I also noted he was smart in his appearance and that any conversation we overheard between Sam and other staff members was work related, which is so refreshing in this day and age. He sets a fine example of high quality attentive customer service, which is hard to find. Had I owned a restaurant myself or in fact any business that was customer facing in Ipswich, I would have approached Sam and offered him a position right under your noses. I hope he is in a managerial position and if he isn't then he needs to be because staff like Sam in restaurants such as Harvester are gold dust. He's selling himself short working at Harvester if he isn't being recognised for what he brings! Please do pass on my compliments to Sam and share it amongst the team. Excellent work should always be recognised!"
