"I dined at Vivo Lounge for a friend's birthday on September 15th and sent an email to the restaurant on the 20th to express my concerns about the lack of attention to allergies by the staff. Despite my detailed dietary restrictions (gluten, dairy, onion, and garlic allergies), the bar staff assured me that I could order the herb marinated chicken, bacon, and avocado burger with a gluten free bun and without onions and garlic sauce. However, my meal arrived with garlic marinated chicken, despite my request. When I mentioned the issue to another staff member, I was told that garlic is a herb, which is incorrect. I was offered a refund for my meal and a complimentary dessert, which I inquired about in terms of my dietary restrictions. I was told that all desserts were gluten free and dairy free because they had a V next to them, indicating they were vegan. I had to clarify that V stands for vegetarian, not vegan. Overall, I would advise avoiding this restaurant if you have allergies or intolerances until they address these issues."
