"Used the app to order meals for delivery on a sunday evening at approx Could select a delivery time for OR As Soon As Possible. Chose the ASAP option thinking that that would be earlier or around At still no...sign of food. Phoned shop only to be told that they are really busy and that our food had not been been cooked as yet. They offered an apology and the offer of some free food, however we had already ordered want wanted to eat and paid for it on the app!! We did not want anything else for free, just what we ordered and paid for. Finally arrived at with an unfriendly chap and no face to face apology. When handing over the food there was a slight pause from the delivery driver, presumably expecting a form of tip, which understandably he never got. The final straw was the order of large chips which remarkably were exactly the same size as a small portion we also ordered. Wont be using again and will tell others about the issues as well."
