"Booked for afternoon tea for a group of 12 for a small celebration. The experience and food were absolutely fine; however despite me contacting the hotel in advance by email and phone several times to confirm numbers and check whether or not a preorder was required (we were told on the phone it was not required, nor did we need to confirm the numbers until arriving on the day, both of which I specifically asked about) when we arrived the lady in charge was not aware of the arrangements I had made and seemed quite annoyed when my friend who arrived before me (and had nothing to do with the booking) didn’t know how many people were in our party. I had also asked if we could come in early and put up some balloons etc (absolutely fine if not which is why I asked) and was told that would be ‘more than fine’ on the phone, but again on arrival this hadn’t been communicated to the staff on duty so that we felt we were being a nuisance."
