"Such a disappointing evening at Kalbi Korean BBQ restaurant dining on inferior food with slow and inattentive service. Our group of eight gathered at Kalbi expecting to enjoy a Korean BBQ buffet meal as advertised on the website. To our surprise the BBQ buffet menus at the restaurant were completely different to those on the restaurant website. The prices are higher and the choices are much more restricted. Fortunately for the restaurant manager they decided to offer our table the menu as advertised on their website without much objection but this wasted over 20 minutes of our time! NOTE that the wrong misleading menu is still on the restaurant 's website even a week after our meal? Is this their marketing ploy to lure unsuspecting diners? 1) Menu Of the 3 available buffet menus we planned to choose menu A £26.90 (mon wed), this is the most expensive menu supposedly offering the most meat appetiser selections (see photo for details). For menu A we expected to be able to choose 8 types of BBQ meat and 5 out of 13 appetisers. The actual menu A at the restaurant only allowed 4 BBQ meats, that is half the advertised quantity! Only 3 dishes out of a considerably fewer number of appetisers are allowed on the actual menu A. The side dishes are optional extras, the price of these were higher in the restaurant than on the website. 2) Food Appetisers yang yum prawn, royal tobokki, yang yum chicken, pork rib, seafood pancake. Most notable was the seafood pancake for the distinct lack of seafood. The texture was thick rubbery tasting of what I would imagine reheated cheap frozen microwaved pancake consisting of flour and spring onion without seasoning to taste like! I normally try hard not to waste food but the pancake tasted so awful I could not eat more than 2 small bites. Meat the rib eye and sirloin steaks were frozen tough and lacked flavour. 3) Service Service was slow to the point that the grills were burning empty of any meat for long periods of time. Note that there is only 90 minutes of ordering for the BBQ buffet. Unlike other Korean restaurants, the servers did not operate the barbecues for us, we had to BBQ the meat ourselves. When I observed that the fried chicken starter was sprinkled with nuts, I asked a waiter whether any of the other dishes contained nuts. He left presumably to consult the chef but never returned to answer my question!!! 4) Extortionate Credit Card Surcharge There is an unadvertised 10% surcharge for card payments, such a rip of for customers and HMRC! Forcing diners to waste time to leave the restaurant to get cash from the ATM to avoid the surcharge, this caused some people to miss their train home. 5) Overcharging Finally once everyone had sufficient cash to pay, upon checking the bill it turned out that they charged us for 10 pints of beer instead of 6. At a hefty £5.90 per pint that 's an overcharge of almost £24!! The staff did not acknowledge their mistake until the manager said 'if the customer say that they only had 6 beers then they are right. ' They eventually admitted to charging another tables drinks order onto our bill. Again this wasted time to resolve. At this point I could not even be bothered to mention that they charged the wrong higher prices for the side dishes. Needless to say I shall not be returning to Kalbi, the quality of the meat and food is just too unpleasant to eat. The drinks prices are very high. The BBQ buffet menus both those on the website and at the restaurant are very restrictive in terms of quantity and choice."
