"Writing for my parents . A dreadful experience with a group of friends. The food was pre ordered. My father didn’t get his meal, as ordered, he had to eat what he was given, as that was what was left. Others had cold veg, over cooked , inedible duck .. another gent didn’t get his meal so he had to wait 10 minutes whilst they cooked for him. All this could have been easy remedied with a member of staff apologising and caring about the whole situation. Customer service costs nothing. The general consensus between this large group of friends is that they won’t return."
