"We had a reservation for 1 PM and arrived a few minutes early. Although the lights were on, the doors were locked. We entered through the hotel entrance and found an inner door where we could see a man at the bar. I knocked, but he didn’t acknowledge us. I knocked again and informed him that we had a reservation. He told us he wasn’t ready yet. At this point, it was around 1:05 PM, and the pub was supposed to open at noon. He left us waiting outside and didn’t even let us in to sit down. Frustrated, we decided to leave and look for another place. Just as we were exiting the garden area around 1:10 PM, the man opened the doors and gestured for us to come in. I told him that I had never encountered such poor service, mentioned our reservation, and noted that we had two children with us. He claimed he wasn’t aware of any booking. Regardless, he should have let us in when I stated we had a reservation. His response that he wasn’t ready was incredibly rude and unprofessional."
