"We pre booked our table 2 weeks in advanced. On arrival 1 hour before our booking we had an email to say our reservation had been cancelled. I rang through to the Plaza reception who transferred me to the Atrio restaurant, they apologised and said the table was still available. We arrived with myself and my 3 daughters to a sofa and very low table and two cosy sofa chairs. not really appropriate for dinner), we ordered our meal drinks, the was busy with people who seem to be stood around us. My Daughter ordered the pizza from the main menu. When she started to eat the pizza, a piece of chicken was sat underneath a slice!! We called over the waitress who kindly apologised and we had to sit and wait for another pizza. By this time my other two daughters had finished their meal. To which they only being 7 9 yrs old had to sit on the floor. Even though the service charge was waived. It was still an unpleasant experience with finding a piece of chicken underneath the margarita pizza and reserving a dinner table for 4 on advance only to be taken to a casual sofa. When there were other people sat on laptops not eating on actual tables. The service was very slow but only 2 staff on duty plus a manager. Who didn’t even come over personally to apologise. Other than that the Park county plaza hotel was lovely ."
