"we have booked this meal in advance and read good reviews about the restaurant. we were very happy about it. when we arrived, the waitress had no knowledge of our booking (also tho I had received reminder by email and text). then she asked what we were there for. I said dinner and produced proof of our booking. the restaurant was very quiet so it was insignificant. they then said they had no pizzas, because they had often gone into fire and no lasagne. normal tariff in Italian restaurant. family excursion ruined. we could've known this earlier in the night, so we didn't have to look for another place. the waitress was very polite and I'm sure it wasn't her fault. I was very disappointed, however, as our first family visit was in liverpool and I am a little surprised, there was no excuse."
