"I came into the lovely one right on Fulham road. Dare I say, the English breakfast tea at Nero’s is the best I’ve ever tasted, strong but not bitter, zesty but not sourish (completely succumbs other “luxury brands” like tea pigs and Twinings . The lady serving me poured a bit too much milk so I kindly asked her to make me another one with the consequence of having to pay for another one as I reached for my card. However, she did not stop for a moment, nor did she ask me to pay and swiftly made another one within seconds. Not only that but she poured me a generous amount of milk in a nespresso like cup for me to pour. I was impressed, full stop. Efficient, polite and professional. Wonderful. I had just come from an intensive study session from rival company Pret so was not my usual sharp self and proceeded to take out the teabag at the counter (where I would usually go to the small side one that accommodates milk, sugar, etc. . This lovely lady brought out a plate (that the eat in people have the luxury of and allowed me to place the teabag on it once I was done. It’s such a shame that I cannot remember her name to thank her individually. Anyhow, hopefully from this review, this particular branch can get full recognition and credit for their super staff and the services they provide."
