"I ordered a pizza for collection. Watching the app it was taking longer than usual. When it said it was ready I went into the store. They said it was still baking. I waited probably 10 minutes and no one had spoken to me. I checked again and instead of responding to me they just talked about it between themselves and left me waiting. After a while later I got my pizza with an apology finally (and some free cookies, their go to apology). From overhearing then I think they delivered mine to someone else and had to remake mine, though they never told me that. They treated me like I wasn’t there, terrible customer service. Got home...and it didn’t have a stuffed crust. Called up for a partial refund. This is not the first problem I’ve had here, they are not professional, someone needs to take a close look at this store."
