"While waiting for our food, I noticed that the bill was higher than expected. Upon checking the receipt, I saw that the prices were much higher than what was advertised on the board. Additionally, we had to order larger portions as the small portions were not available, but they did not honor the price of the small portions. I was also charged extra for being gluten-free, which was not mentioned when ordering or on the board. When I politely inquired about this discrepancy to a young lady, she rudely mentioned it was a service charge and implied that I should have known since I had been there before.
The owner, who was her father, also came over and spoke to me in a disrespectful manner, telling me to leave if I didn’t like it. When I tried to explain that I was just questioning the bill, he became agitated and dismissive. After a tense interaction, I decided to speak with another staff member and expressed my dissatisfaction with the way I was treated. I was met with even more rudeness, as they offered me a refund and asked me to leave.
The lack of customer service and appalling attitude of the staff made me realize that they did not value my patronage. The way I was spoken to was completely unacceptable. I was so disappointed that I had traveled 20 minutes to return to this place. I promptly removed any previous positive reviews I had left and wrote this review to share my negative experience.
I decided to try another restaurant, Chris’ fish chicken and ribs on Ongar road, and had a fantastic experience. The staff there were polite and accommodating, with no extra charge for gluten-free options. I was pleased to give my money to a place that truly values their customers."
