"We booked a candle light dinner at Hotel Erb's restaurant and stayed here on 28.12. Unfortunately, the service was a great disaster. The staff was hopelessly overwhelmed. At the beginning we had to attend an unfriendly and unsightly debate between restaurant management and waiter. This was already very unprofessional, something should not be discussed before the guests. Since we had booked a fixed menu, we would have expected the guest to be informed what courses are served. Missing. The whole evening consisted of waiting, omitting whole courses, lukewarm coffee, anger about ignorance of the waiter not only with us but also with the other guests! Others have also gone sometime without getting the ice cream ordered 50 minutes ago. At the crowning conclusion there were still unsightly discussions with the restaurant management, which did not know the services of the menu. We have already dispensed with the aperitivs, which have also simply not been raised to multiple questions. Just because we had no desire for further debates. The guest has to justify himself and declare that a real food strikes you, very bad! It's also a shame because food was really good. But at a price of 90, EUR and 4* this service is absolutely not, sorry! Maybe in my criticism you see a chance of improvement or we got a bad day? We can only guess from a restaurant visit here."
Kaiserschmarrn
