"On Friday, April 23rd, I made a reservation for a table of six at a restaurant. The day before, the restaurant sent an email to confirm my booking. However, when we tried to call and change the reservation to a table for 5, there was no answer. Upon arriving at the restaurant, we discovered it was closed and gated up. This was supposed to be a special birthday celebration for one of our group, who was really looking forward to having sushi. We had to quickly find another place to eat on a Friday evening at 6, which was especially disappointing for those in our group who had traveled from South London for the occasion. The lack of communication and consideration by the restaurant was unacceptable. I would not recommend this restaurant to a friend and will not be going back. This incident also reflects poorly on Open Table, as they should ensure that such issues do not happen. Our birthday plans were completely ruined and we had a very unpleasant dining experience at another restaurant as a result. Absolutely disgusted."
