Ketchup
Havana's Burgers Shakes

Havana's Burgers Shakes

365 High Street, GL50 3HT, Cheltenham, United Kingdom

Kebab • Sushi • Mexican • European


"Ordered through Deliveroo at 6:20, estimated arrival was 7. Got to 7:15 so I phoned in and a woman told me it was on the way, while on the phone the delivery status changed to being delivered (obviously changed it whilst I was in the phone). I live 10 minutes away, got to 7:15 and still no food so rang back and the same woman said it’s 5 minutes away and promised that I would get a refund if it wasn’t, saying that it was because of traffic (new years day literally no traffic at all). I waited 10 and phoned back she said 2 minutes, at this point I’m annoyed and said she’s obviously lying and my son goes to bed soon so if it’s not on the way just tell me as I need to sort him something. She said it’s literally 2 minutes. I don’t believe her so I cook him something, gets to 8:15 and I phone to ask for a refund, a man answers and tells me the delivery driver had broke down, I said fair enough but I’ve been phoning you for an hour, it’s apparently been on the way for an hour so I think your lying either about my food being on the way at any point, or about how long you’ve known about the driver being broken down to try and keep my money. He says he’ll issue a refund, I thought that would be that but 2 hours later I check my Deliveroo account and see that no refund has been issued. I contact Deliveroo who sort it for me but also tell me that none of their drivers had broken down that evening. I made a complaint but doubt anything will happen. I’ve no idea why my food wasn’t delivered but being lied too for over an hour while I could’ve just ordered something else really peed me off."

Leo's Kitchen

Leo's Kitchen

435-437 Croydon Road, London, BR33PP, BR3 3PP, United Kingdom

Steak • Salad • Pasta • Burgers


"At 16:45 on a Saturday afternoon, I had telephoned ahead a few minutes earlier to check they had a table available. The friendly lady had advised we would need to vacate in two hours, which was more than enough time for our pre cinema dinner with our show starting in an hour.We were warmly greeted and shown to our table and left to read over the menu. Drinks orders were taken a few minutes later by which time we’d also decided on our food choices. We both ordered Oreo shakes and burgers, one with French fries and the other with triple cooked chips, and both done medium/well. The Oreo shakes were presented in lovely tall sundae glasses with wide paper straws.Not my usual drink of choice with a burger but a welcome indulgence and yummy distraction whilst we waited a bit longer than expected for our food.The burgers came well done and were divine, being tender, succulent, wonderful quality meat and superbly tasty. They were clearly home made and freshly prepared with care and more than worth the wait. We were asked if we’d like sauces and my daughter chose mayo and was presented with a small dipping dish for her fries and a squeezy pot for her burger I thought this shows care and thoughtful attention to detail. Portions are very generous and we were both satiated.The bill was presented without an assumed service charge, and left for me to determine the tip, which I always appreciate."

Gourmet 4 Liverpool Bromborough

Gourmet 4 Liverpool Bromborough

Unit 4, Croft Retail Park, Welton Road, Bromborough, Birkenhead, United Kingdom

Grill • Tacos • Gourmet • Dessert


"Unfortunately the experience at gourmet 4 wasn’t the best it could be. We walked in and we’re greeted by a female member of staff who was pleasant enough and asked if we wanted to use the app or a menu. From that point onwards a male member of staff waited on us and seemed to be rather distant and lacking in attention. When delivering food the member of staff would walk up to our circular booth then just place any item on the table. it’s rather strange to me that a waiter wouldn’t state the item, in order to enquire who had ordered that particular item. Then place the item near them. The same member of staff also would lean over the booth and members of our group rather than walking to where the person who’d ordered the food was seated (after he’d been told rather than asking who the item was for). We then ordered a desert and some drinks which took 20 minutes to arrive for some inexplicable reason (there was only our group of 4 and a table to 2 in the restaurant at the time). When the desert arrived it wasn’t even the correct desert which when questioned was greeted with a rather annoyed look by our less than helpful waiter. The food was decent size, tasted pretty good and good value. It would perhaps be an idea however to get some staff training, or at the least managerial oversight as I doubt the service would be up to standard."

Gourmet 4 Shirley

Gourmet 4 Shirley

Unit 2, Parkgate Shopping Centre, Stratford Road, Shirley, Solihull, United Kingdom

Sushi • Asiatic • Mexican • European


"To our surprise, I was asked to pay upfront even though we hadn’t received any food or drinks yet. I declined, opting to pay after our meal, a decision that proved wise. While we waited, a Just Eat delivery driver entered to pick up an order. He politely showed the manager his phone with the order number and requested that social distancing be maintained. Instead of cooperating, the manager shouted at him, refusing to hand over the food because he couldn’t see the phone clearly. He even told the driver to find another job and not to return. The manager then yelled across the restaurant for someone to handle the situation since he didn’t want to deal with the driver. A woman in a tracksuit eventually stepped in and handed the order to the driver while the manager continued to berate him for simply trying to do his job. After this disturbing encounter, the manager came to our table to justify his actions, claiming that if the driver needed to practice social distancing, he shouldn’t be a driver at all and that he had the right to check the driver’s phone. I disagreed, stating that the driver might have vulnerable family members and this job could be his only option. In an astonishingly inappropriate response, the manager exclaimed, “BUT I WAS HAPPY TO GO UP TO HIM AND HE COULD HAVE HAD AIDS!” I was taken aback and could hardly believe what I had just heard. He backpedaled slightly but continued insisting that the driver might be diseased. At that moment, our server returned to inform us that they had also run out of chili. In disbelief and disgust, we decided to leave. Overall, it was an appalling experience, completely marred by the ignorance of the staff. Would not recommend."