Korean Tofu Salad
YUMN Brasserie

YUMN Brasserie

69-71 South End Croydon, Greater London CR0 1BF, United Kingdom

Steak • Kebab • European • Brasseries


"I have been a frequent customer at Yumn Brasserie for many years one year actually getting food poisoning from this restaurant due to the chicken which was not cooked properly. However as the manager has been very nice I have always come back due to myself being a Croydon local I enjoy helping out local business. On recent occasion as you can see from the photos I booked today for 2:15pm. I was running late made several calls and went on the chat to let them know I was running late and if there was a grace period. I ended up getting to the restaurant 10 mins late in the end. Once I got there I was greeted by a woman and gentleman. The woman said you must leave we are closing. I stated look at my booking the man tried to look on the system as again the woman tried to usher us out the restaurant. As I have worked in customer service I said to them hey let’s just come to the agreement there could have been something wrong with bookings on your side and let me re-book to celebrate the new year in with my family. She said I am not too sure the gentleman looked at the bookings and said we can squeeze you in. Then the manager walked in I explained the situation and the bad customer service and he said well do you want the booking then? I thought personally this was very bad customer service as the manager knows we are locals and we come to this restaurant every year to support their business. He could have made things right by offering us a complimentary drink or discount on our food. Unfortunately, I will not be dining here again. And Yumn Beasserie has lost me as a customer due to the level of service."