"The Blue Moon has been my ‘go to’ local Thai restaurant for at least 10 years and the food has always been excellent and the service good. It is with much sadness that I need to report that I will no longer be giving it my custom. Tonight I booked for dinner with a friend, my first time INDOORS in a restaurant since last year. I specifically asked to be seated by an open window to ensure good ventilation. I am double jabbed but my friend and I both work with extremely vulnerable older people so take extra precautions to protect them. When I arrived and was seated at the back of the extremely stuffy and unventilated restaurant, the very harried waitress told me she had forgotten to write down my request for a table beside a window. But we were moved and a few small windows were opened.Not ideal but better than nothing. And then a very unpleasant, aggressive customer complained his child was cold, so the staff shut all the windows except a tiny one above our table. 5 mi utes later, the man complained again that his child was cold (but they were a long way away from the 3”gap of fresh air opened above our table and it is August! . I tried to negotiate politely and respectfully and the man raised his voice and was prepared to escalate, he told me clearly he was not prepared to listen at all or even let me speak one sentence, and his manner was so needlessly aggressive, I realised there was no point in continuing to engage with him. He was clearly a bully and incapable of civilised compromise. Rather than cause distress to the other diners by continuing the exchange, my colleague and I discussed the matter, decided the potential danger of Covid transmission was too much for us and the service too cowardly, and we left. I will not be returning during this pandemic and advise others to not risk eating in a hot, crowded, unventilated environment either, at this time."
