"After using cinnamon spice for many years, last nights service was appalling. 4 hour wait for a curry ordered at 6pm via their website paid for in advance. Many calls during the evening and reassurance given even at 7.30pm informed it was being cooked clearly incorrect misleading information. After an evening of multiple calls to the restaurant having the phone just ringing out, calls cancelled and text messages unanswered I did speak to the restaurant at 10pm they still were giving excuses the curry was being cooked totally unacceptable. A family evening spoilt without even the courtesy to call us and inform us of a 4 hour delay. I dread to think of people who ordered after 6pm when or if their food arrived or was it just ours that was forgotten. The restaurant should not accept orders they cannot deliver in a timely manner and if a delay is above the informed time of delivery the customer should be informed at least then giving us the option of sourcing the families evening meal elsewhere. We are still awaiting a refund which was not processed last night as promised, again very disappointing when the money is taken out if the bank immediately refunds should also be prompt. A family evening ruined by incompetent organisation of a takeaway service which surely was anticipated to be busy, even more disappointing as the food us usually very good but significantly let down by the operational management."
