"Visiting on business trip and decided to try this restaurant out. The food was good but there was a lack of engagement from staff, we are used to excellent customer service from other local restaurants. We were offered water and accepted but believed this was complimentary due to how it was offered, we were astonished to find out we had been charged around £5. It should have been made clear that there was a charge for this. The food,albeit good, took a while to arrive with little interaction from the staff who appeared to be chatting amongst themselves. We were further shocked and surprised by the service charge on the bill. This is not so.ething we are used to or have experienced before, as I say, we are visiting on business. I have since learned that this is optional and we could have refused it but this was not made clear and we felt forced to pay it. All in all this visit left us feeling somewhat disappointed and underwhelmed. Please be more clear with what is being charged for and the options to those expected to pay!"
