Lamb Shank Massaman
Patara - Oxford Circus

Patara - Oxford Circus

3 & 7 Maddox Street London, W1S 2QB, FSA Food H, United Kingdom

Thai • Sushi • Hotels • Asiatic


"Came here for dinner and the customer service was horrendous. We were ignored for a while and stood around waiting, despite several staff members walking past and making eye contact with us (no one was standing at the concierge reception desk). Then we were sent to the bar area to wait DESPITE having a reservation. They then proceeded to keep us waiting for a further minutes they only came to get us when I asked for the manager himself (clearly they had forgotten about us The manager then proceeded to question our booking saying it didn’t exist. I showed them proof of a confirmation email, which I received yesterday, to which the manager said ‘the booking is for tomorrow’ he didn’t even read the date which said it was for today. Bare in mind the restaurant was not that busy at all! There were several empty tables and despite this we were kept waiting. I’ve worked in customer service so I know when the staff do not care about their customers and that was evident right here. I am highly disappointed as what was meant to be a great night had an awful start thanks to Patara. Will never be coming back here. No food is worth the disrespect. It’s always disappointing when you’re rushing to make your booking on time, so as to not delay the restaurant but the restaurant couldn’t care less about seating you on time. And then they had the gall to add service charge to my bill! After the awful service!"