"Always heart-breaking when a great LGBTQ+ bar is let down by one or two unprofessional unhelpful staff members. Tried to book a table for 7 people (10 days in advance) for my birthday, which happened to fall on a Saturday. Despite birthday parties being advertised on their website and being allowed to complete the booking online, they cancelled my booking with no explanation. I called the bar to help sort it out, and was passed to another person then was told that person does not deal with bookings, I left a number to be passed on and heard back a bit later. The person who answered explained very bluntly they do not accept bookings of more than 6 people online, they also would reject a booking at that time on a Saturday (evening 8pm). I asked if we showed up on Saturday would we be able to gain entry, they said no guarantee. I told them that their website advertises for these times, they reinforced that any more than 6 is an immediate cancellation. I enquired what is the point of the birthday booking system then if you can 't book. They replied you can, just not any more than 6 and not on a Saturday night. I said you need to advertise that as your website booking system allows more than 6 people and bookings for a Saturday evening. They said it 's to stop people showing up drunk in fancy dress and football tops. I said, so if I book for 6 people, no fancy dress, no football tops, we show up sober and one more person decides to join us, is that is okay? and they said no, they would not accept additional people and couldn 't give us a table. Blunt, no compromise, no recommendations. Was told I simply could not pre-arrange 7 people to arrive at 8pm on a Saturday night. Really disappointed as our group is mixed of queer and allies, we wanted a safe and fun night."
