"Not often I have a rant. And I’m not a tight arse by any stretch of the imagination. But adding a 10% service charge on a bill is taking the absolute p” Hard Rock Cafe Manchester your calculator really needs new batteries. The bill came to 183.56, 10% is not 22. Taking the 10% before discounts is a little bit of a penny pinching exercise. If I get good service Ill leave a tip, it’s normally a couple of quid. For someone to bring a plate of food from a kitchen to a table. It’s hardly rocket science or brain surgery, your staff are not saving lives or fighting wars. Why do you need me to subsidise their wages when you have to pay your staff at least minimum wage. I’m sure as a group, there is enough profit to pay them more. The hidden cost of a service charge leaves a bitter taste after a great meal, great cocktails and great service. Speaking to a member of staff, their reply was, many places are doing it. So why follow suit, many places serve **** food, would you follow that? I often seek out hard rock cafes in holiday destinations and have eaten and bought merch in many of them. Unfortunately this has soured that, I’ll be steering clear now. A word to all visiting Hard Rock Cafe. Check the bill. You can refuse the service extortion charge. Takes the p nearly as much as the ULEZ."
