"The countertops in the open kitchen appeared messy with batter residue, chocolate, and crumbs. This gave a poor impression to customers, despite the possibility of them being busy. One staff member was wearing a dirty, cake-stained uniform with noticeable stains on his black trousers. The toilets were dirty, with tissue papers strewn across the floor and stains on the seat and bowl. The floor had muddy footprints and food residue, indicating a need for a thorough cleaning. In addition, the music playing was not appropriate for a family-friendly establishment, with lyrics containing foul language. However, the service was friendly and prompt, with generous portions for those with a sweet tooth."
