"I was very unpleasantly surprised by what visually is a lovely bar. The service was exceptionally poor and unwelcoming. We had planned to have some drinks here before heading elsewhere in South Kensington. On arrival we were greeted (sort of) by a woman who couldn’t have cared less about her customer service, our visit to her workplace was clearly a large burden and I found her general demeanour to be very rude and passive aggressive. One of her colleagues did however, swoop in to remedy the situation and accommodate us. Not a great start. The disappointing atmosphere continued when we had to actively (but politely) flag down a member of staff after being ignored for 15 minutes in a bar that wasn’t particularly busy, to then make eye contact and attempt to order and be ignored several further times was a real shame, and felt very deliberate and unwelcoming, therefore we decided to leave after one drink. This is the only time I have ever asked for a service charge to be removed after years of living in London because it was so substandard, particularly in comparison to the levels of service you experience elsewhere in the same area."
