"I used the OpenTable app to book La Cucina as a last minute booking. When I walked in the door with my family, we waited to be seated, or for someone to approach us to ask about a reservation this didn't happen so I approached the bar/desk about half way up the restaurant. I showed the staff member my reservation he explained there was no space. He seemed to confer with a women who didn't look at or approach me, and when he came back to me said I would have to wait about 20 minutes. I returned to my family by the door and realised I was unsure if I actually had a booking here and there would be a table in 20 minutes or I was coming back to check if there was a table. I approached the desk again and spoke to the woman this time who dismissed the reservation I had and said they never received it. I asked when I would be able to eat, and she suggested coming back in 30 minutes. I asked if there would be a table in 30 minutes and she said that she would hold one for me she didn't take my name or any details. I didn't return and I won't. I don't mind if something went wrong with my reservation and if it wasn't received. The dismissive attitude and ambiguity about whether I would be able to get a table at any time turned me off this restaurant."
