"I would give 0 to this restaurant if I could. I booked this restaurant for Christmas dinner. The restaurant website advertised on the traditional British buffets and, frankly, that’s the only reason I booked the dinner there. When I arrived, no turkey was served in the buffet. All food looked cold and unappetizing. I tried to communicate this issue with the manager. To my surprises, he responded in a very condescending tone “you should have read through our menus carefully...you would know what you paid for...” then he turned his back at me.....The manger didn’t bother to check on my table for the rest of the night..The a few times that the staffs stopped by to collect the plates, not a single time I got a response or even an eye contact when I said thank you..The 12.5% service charge was included in the bill, so even if the service was a nightmare, I still paid over 20 pounds on the service alone..The experience was a nightmare. Do NOT go to this restaurant. By reading the comments, the the rudeness in service is a common occurrence in this restaurant, especially received from the manager."
