"We had to wait in a long line for two hours at this restaurant. When we finally got to the till to place our order, the staff seemed confused and unsure of what they were doing. We ordered a coffee, tea, and a cake. After we paid, we realized we hadn't been given any milk for the tea. The worker scrambled to find a small pot of milk, but it looked like it was meant for sauces due to the lack of a pouring lip. When we sat down at our table, we found that there were no knives or spoons. When we asked for them at the counter, we were given a dirty knife and told that there were only wooden sticks available. The service was terrible and it seems like M&S has really gone downhill. There are much better places to eat at, and we will not be returning here."
