"Quite simply shocking, we arrived with plenty of tables spare and took a seat on the terrace, the waitress saw us snd gave us menus then proceeded to seat snd serve every other person besides us.. we had to go inside and ask to be...served! Given that someone followed us out to serve us, two ‘regulars’ intervened and asked to be moved next to us on the terrace where there wasn’t much room and proceeded to be served, looked after impeccably before then getting to us.. we then noticed all other patrons were served their drinks etc first.. so went to ask where our drinks were we had ordered two pizzas by this stage.. must have waited mins for drinks from the time we arrived (both of us have hospitality backgrounds the weather changed so we moved indoors probably another mins before pizzas arrived.. mine was so greasy I had to use a napkin to soak it off, and then just couldn’t eat it as tasted too greasy.. we weren’t asked why I left half the pizza.. at this stage our waitress cleared the table and we asked for the bill, we waited another ten mins snd the same waitress came back and asked if we’d like anything else.. no we would just like the bill like we asked for.. service charge was added, think it should say optional, we took this off immediately as the service was shocking and I refuse to pay for it!! This place needs to be very careful.. there are so many fantastic places in Harrogate you need to keep up with the times! We will not be returning.. and I suggest anyone looking at this place thinks twice!"
