"So a couple of weeks ago we ordered a takeaway from Piato restaurant in Baldock. 3 chicken souvlaki, 12.95 each, so 38.85 in total. One of the chicken meals was undercooked with pink/blood running through, so could not be eaten. All 3 meals came with a salad in a box and all 3 salads were brown . Andy called the manager and was very respectful and pointed out how surprised we were as we have eaten many times at Piato's and have never had a bad meal. The manager said he was sorry and he will cook the chicken longer next time and he insisted that the brown on the salad was due to the dressing that was put on the salad. He told Andy he was sorry and when we next order, he will do something for us to make amends. Today Andy called to order 3 more meals and was told we could have a 10% discount 3.80. Andy said that that offer was ridiculous as one whole meal last time was inedible, the manager would then only offer 15% 5.82. Off the order. Andy was told that they were not offering any more than that. So we cancelled the order and will never eat in Piato's again. What a joke and such a shame what poor customer service from what we thought was a quality restaurant. Check your chicken folks!!!"
