Makhsoos
Hana Persian Restaurant

Hana Persian Restaurant

United Kingdom, NW6 1LT, London

Beer • Salad • Persian • Chicken


"Three of us came here on a quiet Tuesday evening the restaurant had a nice cosy atmosphere. We firstly ordered drinks which arrived promptly however one of the soft drinks was left off and the americano with milk was almost black in colour so we had to ask for more milk but were told by a slightly hostile restaurant that there was milk in it already however she did bring more and the third drink which had been forgotton. We then ordered our food which arrived in a reasonable time as the meat was obviously fresh. We asked for chilli sauce with the meals however the waitress said she had brought one and indicated a very small bowl to share between 3. The food itself was delicious the meat was fresh flavourful and perfectly cooked however the rice was sub standard in my opinion it lacked any flavour and felt like it had been sat around. We asked for the bill and paid in full excluding the optional service charge as we felt the service was not up to par so we did leave a small tip but not the recommended amount. As we went to leave one of the waitresses proceeded to call after me that we had not paid her enough money and our bill was short in front of the whole restaurant. Mortified I allowed my husband to deal with it who explained that the service charge was optional and the reasons why we did not pay it however the waitress disagreed that it was optional and merely shrugged as though he was making it up. All in all the service let the whole experience down and considering we travelled quite away it was very disappointing."