"We had a disappointing experience in Fire and Spice. Upon arrival they didn't have a booking and were adamant that they don't take online bookings! Not a great start. It then took 90 mins for the main course to arrive despite the restaurant being virtually empty they did come to apologise for this and said it was because they were very busy with Deliveroo orders that night. We were a party of 6, two of which needed to get trains home at 10pm so they had to leave early (our booking was at 8pm). We asked if perhaps they might consider offering us a discount from the bill to compensate us to which they said that they couldn't do this as it would be docked from their wages. The food, to be fair, wasn't bad at all, which I guess explains why they are so popular with Deliveroo, but they really aren't set up operationally to deal with restaurant guests. My advice would be to avoid at all costs, but worth considering if you are having a Deliveroo home delivery."
