"We were seated by a friendly waitress who took our drink and starter order. She spoke about Italy as she was from Sicily. However, she left halfway through our meal and we were forgotten about. After realizing we had not been served our main courses after 30 minutes, we flagged down a waiter who was unapologetic. Our main courses arrived 10 minutes later, indicating they were not put through properly. We sat with empty drinks and no server checked on us. The bill included a 12.5% service charge, which seemed cheeky given the lack of service. Overall, it was a disappointing experience and we will not be returning anytime soon."
