"Dear Skyline Team,
I made a reservation for seven people, and everything started off well until it was time to order drinks. We sat at our table and waited 25 minutes for our waiter to take our order, despite 10-20 staff members being available. Once our order was finally taken, we waited an additional 45 minutes without receiving our drinks or any explanation for the delay. When we inquired, another waiter informed us that the cocktails were unavailable. We switched to ordering beers and Coca-Cola instead, specifically requesting the first beer on your menu—Mabrelene, I believe. After another 15 minutes passed without our beer, I approached the waiter, who told us they didn’t have the beers we requested and only had Corona available. This was frustrating, and once we agreed to the Corona, he brought the beers but forgot the Coca-Cola. We had to ask for that again, only to receive warm drinks instead of chilled ones. I ended up going to the bar myself to get ice.
A few minutes later, we noticed other patrons receiving Birra Moretti, even though we had been told that wasn't available. We ordered food, which arrived promptly, but the nacho crisps were stale, as if they had been prepared hours earlier. Additionally, while the waiter was cleaning, he accidentally knocked my beer bottle onto the floor and then placed it back on the table without offering a replacement.
We wanted to stay longer, but the service experience made us eager to leave. The venue itself is lovely, but the service was the worst I have ever encountered in London. I expected better from a place like this, especially since we came to celebrate our son's birth. Unfortunately, we left feeling stressed instead of enjoying the occasion. I hope this feedback reaches the manager."
