"Even though we received email and text reminders the night before, when we arrived at the hotel, we were informed that our reservation had not been confirmed and were denied entry into the restaurant. This was particularly disappointing as we had traveled a long way to celebrate my wife's birthday. The hotel staff did not assist us and the manager was too preoccupied to address our concerns or offer an apology in person. By 7:30 on a Saturday night, it was too late to find an alternate dining option. Due to this disappointing experience, we will not be patronizing this establishment or utilizing their services in the future."
