"Poor hospitality as we had a bad experience with the reception, otherwise the hotel has great ambience and rooms. We have read the reviews before we booked this, first night was amazing, however the following day we went to the reception to get a stamp to redeem 8 free credits for declining the room-cleaning service, the receptionist said no stamp was needed and promised to arrange accordingly for us after taking our number. At night we decided to have some drinks at their restaurant and tried to make use of the free credits but was denied. So we went to the reception again to check, a staff from another shift was being low key rude to us, as if we were trying to steal the free credits because we do not have the stamps? We were asking nicely for him to check in the system as the lady in the morning promised that she would arrange for us. Felt like he was being racist to us, and as we recall, the female staff in the morning wasn’t even handling the process correctly. The whole complaint process was unpleasant, as the staff was talking to us in a very patronising tone, including the waiter at the restaurant when we were requesting about the credits. We’re happy to pay, and if you’re not happy about giving out free credits, don’t offer it."
