"Maaroni is my local as it is less than a 5-minute walk from me. Not only have I eaten here a countless number of times since it opened, I also get takeaways from here often. Unfortunately, this was the first time I had ever been left feeling very disappointed. To begin with, I was given a bottle of sparkling water with no glass, let alone lemon/ice/straw. Had to ask for a glass I was not going to drink out of a big bottle. It was difficult to explain things to our waitress, especially as we wanted to remove some pizza toppings and add on others; I had to show her the menu with toppings written down so that she could catch the spellings. Moreover, I requested for cacio e pepe, and the waitress confirmed that the chefs would be able to make anything off-menu. I had to explain what the dish was, and showed the waitress the list of ingredients for it. She went back and forth several times to the chef and I, and ultimately said that the kitchen did not have pecorino cheese. I said that that could be substituted for the next best thing, as long as the sauce was creamy, cheesy, buttery and peppery. When the dish arrived, it was a buttery spaghetti with a lump of cheese in the top. At this point, another waitress began to serve our table. Let her know that the cheese should be almost melted in; she took the dish back for it to be re-made which took a long time, by which point we had nearly finished our mains. After our mains we were told that we need to leave within 15 minutes, and we were not given dessert menus nor did we request the bill, it just arrived. I had brought my aunt and uncle to Macaroni for the first time and they were looking forward to dessert. It was highly embarrassing that this option was not even offered, and even more embarrassing that we were rushed off the table. There were 5 of us, 1hr 45mins is not enough time for a relaxed 3-course meal. If the restaurant is unable to honour a 3-course meal for 5 people, they should not confirm the booking."
