"I have stayed for years off and on and love this hotel. However on this occasion, which was a surprise birthday meal for my partner, we found the main dining room chilly and we were sitting under a speaker. In all fairness the staff were lovely but we decided to move to the terrace to be near a hot radiator. We were told we could not have silver service out there. We waited ages for a desert menu and watched the young man talk to customers for about ten minutes before coming to us. Disappointing this time I am afraid, although I would go back in warmer weather. The hotel itself is lovely to stay at and the staff are accommodating and pleasant."
