"Firstly, after ordering our drinks, my husband 's drink took 5 10 mins longer to come for some reason than mine and the kids '. Then when my mother arrived to complete our table and ordered a gin and tonic, she had been waiting about 10 mins for it when the waitress returned and then asked what mixer she wanted. Might have been an idea to ask that when taking the order. My mum asked her to put ice in a separate glass and not in with her gin. About another 10 mins later she got her g t filled to bursting point with ice! We then waited another 5 10 mins but no one came to take our food order. The kids were very hungry so we thought we 'd ask them to come and take the order rather than wait any longer. We placed our order, I ordered a steak with no sauce, hubby ordered a burger, and we had ordered a starter. The starter arrived along with the kids meal which was fine, only about a 20 min wait. But, when the main meals arrived, my steak was cold/warm and very thin (more like a minute steak than a rump). She also gave me sauce. My mother got her meal, but my hubby 's burger didn 't appear. About 10 15 mins later, whilst my mother and I were half way through our meals and the kids had finished, he asked the waitress where his burger was she said she would go and check. Came back 2 mins later and said it would only be 5 mins , with no further explanation as to why it hadn 't arrived. 10 mins later, I had decided to leave my steak and just eat the chips and veg, and my mum had finished her meal, my hubby decided to go and tell them to wrap his meal to take home as was past kids bed time so couldn 't really sit another 20 30 mins whilst he finished his dinner (assuming it was to ever arrive). Another 10 mins passed and the wrapped 'to go ' burger didn 't arrive so we decided just to tell them to forget it but then the manageress gave it to us and apologised, deducting it from the bill. This was fair enough, however didn 't really make up for the experience."
