"We initially had a reservation for afternoon tea but decided to switch to the regular menu instead. The staff appeared to have no issue with this change. However, during this visit, we encountered a significant problem; we were told it would be classified as a no-show and that we would be charged for it. Earlier in the week, I had also called to reserve a table for afternoon tea at 1:30 PM, but I was told to arrive at 12 PM because the 1:30 slot was unavailable. We ended up staying until 2:40 PM, so it was clear there was no need for us to change our reservation. Additionally, our table was not properly cleaned, and we ended up ordering food via the app after our afternoon tea because we did not receive any service during our visit."
