"We went to Bengal Spice for a family birthday meal. We were made to wait a long while for our order to be taken. After asking someone to take our order, we then waited over an hour for our food to arrive. We wouldn't have...minded if it was incredibly busy, however we were the only ones in the restaurant! There were numerous takeaway collections who came in but this shouldn't have taken them well over an hour! We were not offered more drinks in this time and there was no compensation at the end of it to make us feel better. We mentioned to the staff several times that we were waiting such a long time but they still didn't respond. The food was delicious when it eventually came. We were all very happy with our meals, except the mix up on the naan. But it really shouldn't have taken so long! This restaurant is really designed for a takeaway rather than eat in. They are really trying too hard to do both and should concentrate on just their takeaway service. Well done on the food. But your in house service needs some serious work! Thank you."
