Mushroom Wellington With Camembert Fondue Centre
The Cosy Club Bristol

The Cosy Club Bristol

31 Corn Street, BS1 1HT, Bristol, City of, United Kingdom

Steak • Vegan • British • Vegetarian


"After reviewing the menus to make sure they could accommodate the fact I cannot have dairy and gluten. They have a fair large GF menu which i was pleased about! I made them aware of my intolerances when we got there (and at the booking ordered the new potatoes (dairy free and the chicken, bacon and avocado salad minus the parmesan (fairly standard and all the other restaurants would find that an easy change! A few minutes later I get presented a vegan menu and told I cannot have anything on the gluten free menu I must have vegan. I questioned the burger to see if it was GF to be told the bun would be, I said normally a lot of vegan burgers have gluten in but this one would be OK? To then be told why not have the warm harissa baked squash salad with cider mustard leeks, spinach, rocket, pomegranate salsa, lemon garlic tahini dressing, tamari toasted seeds. After feeling a bit in shock I just agreed because I felt pressured into making a decision (although she was very nice and did try! The potatoes came and I got a grand total of 4 small potatoes with no garlic in sight, the salad though was pitiful, a handful of spinach, 4 thin slices of butternut squash, next to no dressing, no salad, no toasted seeds and it was cold! When the waitress came back I did said I was disappointed I came to have meat and never been told I couldn't and that I have to have a vegan meal because everything is pre-made and that the meal it's self was not that great and I was going to be very hungry afterwards. She said that she is sorry but everything is pre-made and that's that (she was nicer about it unfortunately we had plans afterwards so couldn't stop off somewhere to get anything else to eat I we aren't from the area so didn't know of any takeaways safe to use later in the evening. So 4.30am waking up starving really isn't great. Hugely disappointed that they can only accommodate you if you are gluten free but if you are dairy free you must eat from the vegan menu (I don't have an issue with vegan meals but it's not what I wanted! And it being nearly £70 out of our pocket for a meal for 2 that left you hungry. Never again."

The Cosy Club Salisbury

The Cosy Club Salisbury

College Chambers, 49 New Street, SP1 2PH, Wiltshire, United Kingdom

Steak • Vegan • British • Vegetarian


"Sadly a good visit ruined by the rude manager. When we arrived we asked if we could have an extra chair we had booked for 4 but were 5 on arrival. She said they didn’t have any extra chairs understood it was my fault for only booking 4. We had two children with us so we said they could share one chair she wasn’t happy about this but let us in. As we sat the table next to us offered a spare chair which we gladly took the manager then came over and proceeded to tell me ‘I already told you that you can’t have a chair when that table leaves the next party needs that chair’. We said we understood and that we would give the chair back as soon as the next party arrives. They never did we had eaten paid and left before anyone else sat at the table. There were also 4 empty tables behind us with plenty of spare chairs so we are unsure why she was being so rude and unhelpful. She really wasn’t pleasant. When we left I tried to speak to her to explain how uncomfortable she’d made us feel and that there are ways to communicate things that get your point across without being rude. I also asked why she didn’t want us to have an extra chair when so many where available. To which she responded ‘the occupancy of my restaurant has nothing to do with you!’ I told her how disappointing her attitude was and that I would probably email head office to which she responded ‘go for it they won’t care’. Our waitress was lovely as was our food so it’s such a shame the manager was so rude, angry and unwelcoming I know she said she doesn’t care but surly it’s her job to care. Maybe she was having a bad day but it’s not the fault of the customer…"