"I want to make this review purely because of how amazing the staff are and how well they handled an unfortunate human error. I came for dinner with my family for my sister's birthday and for my dad's 60th birthday, we ordered two vegan burgers and two meat burgers. When the food arrived I had had two bites of my vegan burger and realised it had bacon jam on it. I wasn't sure if they had a vegan version of the bacan jam so I asked our server and she said she'd go and check. About 10 minutes later we were told that the chef had made an error and put bacon jam on the two vegan burgers. Of course this wasn't very pleasant to hear, but the staff handled it perfectly. They immediately admitted fault, profusely apologised, told us they'd remove the dishes from our bill, said they'd add an extra 10% off our bill, and offered a free glass of prosecco for my dad and sister's birthdays. This was all offered to us from the get go, we didn't have to argue any case or ask for any extras, it was their way of apologising to us. When our new burgers came out, they were lovely. I've been vegan for 8.5 years, these errors have happened a good few times, but this is the best it's ever been handled. So I just want to say a massive, heartfelt thank you to the staff who served us yesterday for being so lovely. I forgot to ask for any names, so any person who served table Franklin at 5.45pm yesterday deserves some recognition and appreciation. It was a really hot Friday evening and it was busy, but they still took time to make sure we were okay and that we were looked after. THANK YOU!!"
