"Confusion over our booking was quickly sorted (although still unclear why nobody from the team called to double check the booking if the online system hadn't provided enough detail) and we were warmly welcomed for our High Coffee. A clever twist on afternoon tea, the food was varied and tasty, punctuated by a variety of coffee liquid treats. Highlights, and there were many, included the Espresso Martini opener, the theatrical blood orange sorbet and a sublime creme brulee. However, whilst the service started off as attentive and informative, by the end of our visit it was distinctly lacking. Staff were noticeable by their absence. We struggled to find anyone to ask for the bill and after a lengthy wait had to ask a second time. At this point we were running late for our train so asked to pay straight away. Therefore it was doubly frustrating that having been handed the card machine, the staff member started talking to a colleague and was so disteacted that we felt obliged to complete the payment ourselves, and removed he card and tore off the receipt before getting up to leave, now very late indeed.It was only as we walked away that the staff member remembered us, but with no hint of an apology, just concern for his part of the bill. No matter how good the food, the last hour spoiled our experience."
