"I have never experienced such poor customer service in my life. We booked a table for 7:30. We stood at the entrance for over 10 minutes and were not acknowledged all. A waitress marched in front of us countless times in a dismissive manner. I saw another person talk to a delivery driver in an appalling manner. The kitchen staff showed a horrible attitude to each other. We waited a little longer. Even my partner, who is the most patient person I have ever met, said let's go. So we ended up turning around and eating dinner somewhere else. Pizza express did not deserve the business. If someone had said hi, or “we will be with you” we would have understood. But to behave as though we were not there was unacceptable. If you want to have a dinner at Pizza Express go to the Bisboos Stortford one."
